General policies

WARRANTY
All merchandise distributed by Go Wheels and Parts is covered by a limited 90 day warranty against manufacturer’s defects with the following exceptions:

ALLOY WHEELS:
Lifetime for structural defects. 1 year from date of purchase for cosmetic defects to the original owner and 2 years on approved winter wheels.

MERCHANDISE RETURN POLICY
If the goods received are damaged or if some boxes are missing, a clear mention should be made on the receiving slip upon reception. You must claim missing or damaged merchandise within 24 HOURS of delivery date, after which we could refuse the claim request. We highly recommend you unpack and inspect all parts upon reception.

Number of days after
purchasing
Is the original invoice
number provided?
Restocking fee
of regular items
30 daysYes5%
30 daysNo10%
60 daysYes15%
60 daysNo20%
+ than 60 days-20%
+ than 90 days-Not accepted *

* Unless a special agreement has been made with the returns department.
An equivalent order will be required at the same time.

  • Products that are discontinued, that have been installed or wheels that have had tires installed are not returnable (test fit a wheel on vehicle before mounting tires).
  • No more than 5% of yearly purchases may be returned (except defective merchandise), damaged products will be refused and returned.
  • A Return Goods Authorization (RGA) must be obtained in writing from our return department prior to shipping back the merchandise. This RGA is valid for one (1) month only.
  • No credit will be issued for merchandise returned without a Return Goods Authorization (RGA) and will be shipped back freight collect.
  • All products must be returned freight prepaid, in 30 days after receiving the RGA number.
  • Products returned as defective will be inspected. Non defective merchandise will be returned freight collect.
  • New wheels returned without the original boxes or in damaged boxes will be charged $7.50 per wheel.
  • New products (excluding wheels) returned without original boxes will be charged 10% of the item value (excluding wheels).
  • Credited items will be at the original purchase price or the current price (the lowest will be applicable).


FREIGHT POLICY

$1000+ (Prepaid)
$999- (Prepaid and charge)

Freight prepaid and charge:

Zone 1 (next day service) 5$/wheel
  • New Hampshire
  • Vermont
  • Massachusetts
  • Connecticut
  • Rhode Island
  • Maine
  • New York
Zone 2 (2 day service) 7.50$/wheel
  • New jersey
  • Pennsylvania
  • Delaware
  • Maryland
  • Virginia
  • West Virginia
  • Ohio
Zone 3 (2 or more day service) 10$/wheel
  • All other Continental US States